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Bay and Beyond Co.
Returns, Replacements, Refunds & Cancellation Policy

At Bay and Beyond Co., every product is carefully inspected, quality-checked and securely packed before dispatch. Please inspect your order immediately upon delivery and contact us within 4 days if you receive a damaged, defective or incorrect product.

1. Return Eligibility

Return/exchange requests must be raised within 4 days of delivery.

• Incorrect product received.
• Product damaged during transit.
• Manufacturing defect.
• Product must be unused, unworn and returned with original packaging and accessories (if applicable).

2. Return Request Process

• Order Number
• Description of the issue
• Clear photographs
• Continuous unboxing video from opening the sealed package (mandatory for damaged, defective, incorrect or missing items).
• Approved returns must be dispatched within 3 days of receiving return approval.

3. Exchange Policy

• Replacement is the first resolution for all approved claims.
• All replacements are subject to stock availability.
• Exchange processing time: 7–10 working days after the returned product is received and approved.
• Only one exchange is permitted per order.
• All returned products are inspected by our Quality Control Team before approval.

4. Refund Policy

Refunds will be provided only in the following situations:

• The shipment is confirmed lost in transit by our shipping partner.
• Bay and Beyond Co. is unable to provide a replacement for an approved claim due to product unavailability.

Approved refunds will be credited to the original payment method within 7–10 working days. Refunds cover only the amount paid for the eligible product(s). Shipping charges and COD/convenience charges, if any, are non-refundable unless the error was on our part.

5. Refunds Will NOT Be Provided

• Change of mind.
• Wrong product ordered.
• Product is not damaged, defective or incorrect.
• Incorrect, incomplete or outdated delivery address.
• Incorrect address format, including any P.O. Box address.
• Delivery failure after repeated courier attempts.
• Shipment refused by the recipient.
• Returned product is used, worn, washed, altered or damaged.
• Product returned without original packaging.
• Minor colour variation due to lighting, photography or screen settings.
• Requests raised after 4 days.
• Mandatory unboxing video not provided.

6. Return Shipping

For approved claims involving an incorrect product, transit damage or manufacturing defect, Bay and Beyond Co. will bear the return shipping cost or arrange pickup where applicable.

7. Partial Cash on Delivery (COD)

• A non-refundable advance payment of ₹130 is required for Partial COD orders.
• The ₹130 booking amount is non-refundable.
• Remaining balance is payable at delivery.

8. Order Cancellation Policy

• Orders can be cancelled only within 24 hours of placing the order and before shipment.
• Eligible refunds will be processed to the original payment method within 7–10 working days.
• For Partial COD orders, the ₹130 booking amount remains non-refundable.
• Orders cannot be cancelled after 24 hours or once shipped.

9. Return Authorization & Inspection

• Do not return any product without prior approval.
• All returned products undergo inspection before any exchange or refund is approved.

10. Force Majeure

Delivery, exchange and refund timelines may be affected by events beyond our control, including natural disasters, public holidays, strikes, government restrictions or courier disruptions.

11. Hygiene & Safety

For hygiene and safety reasons, products that have been used, worn or tampered with after delivery are not eligible for return, exchange or refund.

12. Contact Us

Email: bayandbeyondco@gmail.com
WhatsApp/Phone: +91 9599651516
Please mention your Order Number when contacting us.

13. Final Decision

Bay and Beyond Co. reserves the right to approve or decline any request that does not meet this policy. The company’s decision after verification shall be final.

14. Policy Updates

Bay and Beyond Co. reserves the right to modify this policy at any time without prior notice. Changes become effective upon publication on the website.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.